QUEUE MANAGEMENT SYSTEM
Minimise waiting times
Queue management system and waiting times
IMPROVE YOUR CUSTOMER SERVICE
Waiting time is one of the main causes of consumer dissatisfaction. For this reason, many financial institutions, retail and hotel industry are implementing solutions that improve service efficiency to increase their revenues.
Receive an automatic alarm if a queue exceeds the set maximum number of people or the maximum desirable waiting time, minimize waiting times and improve the user experience thanks to your video systems.
SCATI’s intelligent video systems allow you to know the average waiting time and traffic flow in your stores. You will be able to have this information in a balanced scorecard to make decisions that optimize the human resources of each establishment for any time interval.
Do you need to minimize waiting times in customer service?
Comprehensive, open and scalable solution
Manage systems from a single VMS platform and add as many devices as you need at any given time.
Centralized and remote management
Compare information from your network of stores and see which one offers the most efficient customer service.
Customizable
Configure multiple row detection zones per camera.
Automatic and proactive
The system detects the formation of a queue automatically and executes the established action protocol. Example: opening a customer service point in real time.
Preventive Search
Have advanced search tools by waiting time or number of people. Improve your customer service.
Business Intelligence
Your system will collect and simplify all the information and provide you with reports and graphs with the average number of people, as well as average waiting time per zone or queue in a time interval.
SCATI EYE CAMERAS
INTELLIGENT SERIES
SCATI EYE Intelligent Series cameras provide the ability to bring all the work of intelligent video analysis to the edge, avoiding the placement of expensive centralized AIV servers and software and isolating itself from possible network unavailability.
With options for facial recognition, license plate reading, waiting time measurement, heat mapping or people counting, our Intelligent Series makes advanced functionality accessible to all users.
In addition to being able to generate real-time alerts, they generate metadata to be exploited by our Business Intelligence solutions.
business intelligence
SCATI RECKON allows the creation of dashboards by aggregating information from our own video surveillance systems and video analytics, as well as enabling the integration of data from third-party systems with images from our SCATI VISION recording servers.
SCATI RECKON allows you to create customized dashboards and balanced scorecards that will facilitate decision-making across all departments of your organization (sales/marketing, finance, HR, operations and logistics, etc.) and save time and costs.