Specialized technical assistance in your facilities
In-Plant Support
Optimized security, expert support, maximum efficiency
SCATI’s In-Plant service is designed for large corporations that require specialized and continuous technical support, ensuring maximum performance and availability of their security systems.
Through a resident technician, we offer an exclusive maintenance, optimization and consulting service, adapted to the specific needs of each client. This allows us to maximize operational efficiency, anticipate possible incidents and take full advantage of all the functionalities of our systems.
benefits
EXPERT AND CONTINUOUS SUPPORT
A resident technician at your facilities is in charge of preventive and corrective maintenance of your security systems, ensuring their optimal operation at all times.
IN-DEPTH KNOWLEDGE OF YOUR ORGANIZATION
Being immersed in the daily operations, the technician has a deep understanding of the specific needs of your company, allowing you to adapt technological solutions efficiently and strategically.
OPERATIONAL OPTIMIZATION AND EFFICIENCY IMPROVEMENT
Proactive support makes it easier for your operators to take full advantage of all the functionalities of video surveillance, access control and integration systems, reducing response times and improving productivity.
EARLY DETECTION OF RISKS AND OPPORTUNITIES
Constant monitoring and the technician’s experience allow the identification of possible incidents, security vulnerabilities and areas for improvement before they become critical problems.
EXCLUSIVE DEDICATION AND PERSONALIZED ATTENTION
The assigned technician works exclusively in your infrastructure, which guarantees a service adapted to your requirements and aligned with the objectives of your organization.
STAFF TRAINING AND EMPOWERMENT
In addition to providing technical support, the resident technician trains his team in the efficient use of security systems, strengthening autonomy and internal response capacity.
Wide range of services
RESOLUCIÓN ÁGIL DE INCIDENCIAS
Immediate attention and solution to any technical problem or operational doubt.
Direct communication channel
An efficient link between the customer and SCATI to manage requests in an agile manner.
software maintenance and upgrades
Implementation of new versions, bug fixes and security improvements in all systems.
system optimization
Constant evaluation of the performance of video surveillance, access control and system integration platforms.
training and counseling
Training of the client’s team to ensure efficient use of technological tools.
preventive and corrective actions
Implementation of strategies to avoid failures and solve incidents proactively.