The project “360 BBVA Peru: implementation of an intelligent video solution with application in other business areas of the entity”, has been selected as a finalist for the ALAS 2024 awards in the Private Project category.
This recognition highlights the comprehensive security and customer service project developed for BBVA Peru, which incorporates advanced video solutions from SCATI.
This solution, in addition to allowing greater automation in the systems by providing intelligent video analytics with the consequent savings in operational and administrative management costs, provides data associated with video images useful for business intelligence required by other business areas of the financial institution.
Project “360 BBVA Peru: implementation of an intelligent video solution with application in other business areas of the entity”.
BBVA Peru, awarded on several occasions as the best bank in Peru by various entities, began its cultural transformation aimed at improving the customer experience in 2020. The reason for this is the constant investment in the most advanced technology to improve security and customer service in more than 1,000 locations including branches, ATMs and its corporate building.
To achieve this objective and in search of efficiency, BBVA Peru has implemented video surveillance solutions with artificial intelligence, migrating from analog to IP technology.
They currently have facial recognition systems installed in 280 offices, which generate automatic alerts when suspicious persons are identified and even detect possible internal fraud, thus reducing operating costs. We have also implemented queue management cameras in offices to optimize customer service.
On the other hand, BBVA Peru has incorporated CCTV technology in 40 branches to analyze the rooms and improve the customer experience in the public service hall and ATM servicing area.
In addition, it has installed 360º panoramic cameras that optimize the office layout by showing four different perspectives from a single camera.
It creates heat zones to represent the transit of people through the different areas and displays information about the busiest sector.
This information is managed by SCATI RECKON, our Business Intelligence tool. SCATI RECKON generates customized statistical reports by office or by group of offices for any period of time, obtains information from the facial recognition cameras and thus know demographic data by gender and age of users, know the capacity in real time, the busiest areas and the average time spent by a customer at the counter facilitating decision making.
In turn, BBVA Peru has reinforced security in its ATM network by integrating transactions with video systems in 320 branches and 1280 teller windows, improving transaction verification and customer service.
The adoption of these advanced technologies not only improves security and bank management, but also reinforces customer confidence.
We are very proud of this recognition to BBVA Peru for its constant innovation and for being one of the best security projects in Latin America and the Caribbean.
The Latin American Security Association (ALAS) promotes innovation, fosters collaboration and sets higher standards in the security industry by highlighting the most effective and creative solutions throughout the region.
In this edition of the awards, 33 projects were received from Argentina, Chile, Colombia, Costa Rica, Ecuador, Mexico, Panama and Peru, of which only 7 projects (3 in the private sector category and 4 in the public sector) are eligible to be recognized as the best security project in each category in Latin America and the Caribbean.
The position that each project will occupy in each category (1st, 2nd or 3rd place) will be announced at an on-site ceremony during the ESS+ International Fair in Bogota on August 21.