The company has developed SCATI CARE SERVICES to ensure optimal operations of its video surveillance platform
SCATI, a company that specializes in comprehensive IP video solutions, reinforces its commitment with its clients by implementing SCATI CARE SERVICES. These services consist in a wide range of customised measures that the company places at the disposal of its clients to facilitate day-to-day operation of their video surveillance system, which will guarantee optimisation of its CCTV solutions.
From the very start, client satisfaction has been the highest priority at SCATI, driving the company to reinforce follow-up of each security project it undertakes, from the initial idea to commissioning. As a result, the company has developed SCATI CARE SERVICES, not only to provide support for fault-proof operation of all its equipment, but also to provide the necessary tools for 100% exploitation of the solution. This combination results in obtaining the maximum benefit from the security systems.
The services are tailored to the needs of each client. Among other features, they include remote or on-site preventive maintenance at regular intervals, training and certification, initial commissioning and detailed documentation on each product or 24×7 customer service. The company offers its SCATI CARE Silver, Gold and Plantinum Plans, to adapt to the specific requirements of each project and each client anywhere in the world.
The SCATI CARE SERVICES also improve incident solution response times that includes streamlined diagnosis thanks to constant contact with the client. Likewise, video availability is guaranteed whenever incidents are detected and system users are provided with the keys to preventive maintenance of the security platform.
SCATI places these customised services at the disposal of all its clients, working through company staff distributed throughout its offices in Spain, Colombia, Brazil and Mexico.